At PrimeXeon, we pride ourselves on exceptional customer service with a very personal and friendly support team. We can be contacted in various ways as outlined below.
We always do our best to reply to all emails on the same working day, however during busy periods this may be slightly longer (no more than 48 hours).
Telephone
+44 (0) 1223 850 730 (Office Hours: Mon-Fri, 9am-5pm)
* We are registered with the Telephone Preference Service (TPS). Do not call this number to sell goods or services to PrimeXeon Limited, or to conduct surveys.
Fax +44 (0) 1223 755 730
Customer Services: cs@primexeon.com
Accounts: accounts@primexeon.com
Support: support@primexeon.com
Abuse and Legal: abuse@primexeon.com
* We are not interested in any outsourcing or recruitment services so please do not email messages of this nature
Face to Face and Postal Mail
Please Note: Meetings are by appointment only.
PrimeXeon Limited,
4 Station Road,
Histon,
Cambridge,
Cambridgeshire,
CB24 9LQ
United Kingdom
Complaints
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details on complaints@primexeon.com. We aim to reply and resolve all complaints within 8 weeks.
Registration Numbers and Information
Registered Company in England and Wales: 08001539
VAT Registration Number: GB 131 9126 37
Existing customers, please use our client area to open a support ticket.
Please note: In order to provide the best level of customer service, some calls may be recorded.